LivingFront Office

We revive websites

Your websiteis not broken.Nobody's home.

We don't build websites.
We build front offices.

Bring your website back to life.

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If chat does not open, email Simon or use the booking link below.

Already know you want a call? Book thirty minutes with Simon

Meet the member of staff

While you are on the job

Try the conversation. Then see the handover.

A visitor has a question. You are busy. See how a conversation can gather the details for your next call.

Fictional example. No message has been sent and no appointment has been booked.

Saturday evening / the customer

A question worth answering.

VisitorThere is a stain on the ceiling after the rain. Do you cover our area?

AI assistantI can check the service area. Which town is the property in?

VisitorFranklin. I would like someone to call tomorrow morning.

AI assistantWhat phone number should the team call you on? They will need to confirm the callback time.

The service area, advice and next steps come from the business's approved information.

The same enquiry / your desk

Start the call with the context.

Customer needs
Help with a ceiling stain after rain
Area
Franklin. Coverage to be confirmed.
Preferred callback
Tomorrow morning. Not confirmed.
Phone number
Requested. Awaiting the customer's reply.
Next action
Obtain the phone number, then confirm coverage and a suitable callback time
Responsible person
Your nominated team member

Owner acknowledgement pending

An example of the handover we configure and test with you. This is not a live CRM record.

You know the questions your customers ask. Let's start with those.

Talk about my website

Keep your existing site where compatible. We agree the connections and who follows up before launch.

The category, stated once

We don't build websites. We build front offices.

A living front office is a member of staff on the owner’s own website. It works with the limits and accountability a good employee should have.

Read the published standard
  1. tells you what it is and who is reading
  2. never prices, diagnoses, or promises on its own authority
  3. keeps every conversation warm until it is finished
  4. still works when the system behind it is down
  5. asks before it tells

Meet the desks.
Try the conversations.

These are sites in our own business portfolio, alongside a fictional roofing showroom. Try the desks to see how they respond. These examples are not customer revenue results. See the whole portfolio

BradWho Fixes FoundationsFort Worth, TexasSee Brad workingSamRoofing Solutions (showroom)Nashville, TennesseeSee Sam workingGraceAmazing HeadshotsMelbourne, AustraliaSee Grace workingMaeFixed By MorningMelbourne, AustraliaSee Mae workingIrisSynestraOSMelbourne, AustraliaSee Iris workingSimon's assistantLiving Image PhotographyYarra Valley, AustraliaSee Simon's assistant working

One product.
Two rungs.

The desk is the same. The amount of front office around it changes.

Keep your site

Put a member of staff at the desk you already own.

We install the front office into the website you have, connect the diary, and define what it may and may not say.

Rebuild the front

Rebuild the front of the business around the desk.

When the current site cannot support the experience, we redesign the public front office with the desk at its center.

Before you get started

Frequently asked questions

Does an AI receptionist have to say it is AI?
Increasingly, yes by law. Always, in our view, by decency. Every living front office opens with the whole truth before anyone asks: it tells you what it is and who is reading. The AI label sits on the assistant's face, on screen, permanently.
What is the difference between an AI receptionist and a living front office?
AI receptionists can answer calls, handle website chats and arrange appointments. Our focus is your website visitor and the next step your business needs. A living front office is a member of staff on the owner's own website, working with the judgement and accountability a good employee should have, to rules the owner sets. It tells you what it is, keeps every conversation warm until it is finished, still works when systems go down, and asks before it tells. And because it is living, it adapts to any business and any service, exactly as far as its owner directs.
Will it quote prices or diagnose?
That is entirely your call, because the desk runs on your rules. Its careful default is never to invent a diagnosis or a price on its own authority, because a number you never approved is a number somebody has to walk back. But living means adaptable. Hand it your price framework and it estimates. Give it your service rules and it advises. Whatever your business is, and whatever you authorise, that is what it does. The only limit is the one you set.
What happens after hours?
The desk can answer using your approved information and ask for contact details. Appointment booking depends on the calendar connection for your business. We agree who receives enquiries and how they follow up before your desk goes live.
Does it work with the website I already have?
We install the front office into the website you have, connect the diary, and define what it may and may not say. When the current site cannot support the experience, we rebuild the front of the business around the desk.
Can you build the whole website as well, or just the desk?
Both, and you choose the door. Most owners start with the desk installed on the website they already have, working within days. When you want more, we rebuild the whole front of the business around it: design, pages, and the desk at the centre, one system. Same member of staff either way; the only difference is how much of the room we build around them.
What happens if the AI fails?
The desk has a simpler fallback when its AI service is unavailable. If the chat itself cannot load, you can use the separate booking or email link. A fallback does not confirm delivery; the handover to your team must also be tested.

Price honesty

Simon talks price after he has understood your business.

Talk to the desk

or email simon@livingfrontoffice.com

No sequence. No obligation. Simon reads it himself.