LivingFront Office

We revive websites

Your websiteis not broken.Nobody's home.

We don't build websites.
We build front offices.

Bring your website back to life.

Loading the front office...

Already know you want a call? Book thirty minutes with Simon

Meet the member of staff

The category, stated once

We don't build websites. We build front offices.

A living front office is a member of staff on the owner’s own website. It works with the limits and accountability a good employee should have.

Read the published standard
  1. tells you what it is and who is reading
  2. never prices, diagnoses, or promises on its own authority
  3. keeps every conversation warm until it is finished
  4. still works when the system behind it is down
  5. asks before it tells

Five desks.
Five real businesses.

Not demos. Open the sites and speak to the member of staff already working there. See the whole portfolio

BradWho Fixes FoundationsFort Worth, TexasSee Brad workingSamRoofing Solutions (showroom)Nashville, TennesseeSee Sam workingGraceAmazing HeadshotsMelbourne, AustraliaSee Grace workingMaeFixed By MorningMelbourne, AustraliaSee Mae workingIrisSynestraOSMelbourne, AustraliaSee Iris workingSimon's assistantLiving Image PhotographyYarra Valley, AustraliaSee Simon's assistant working

One product.
Two rungs.

The desk is the same. The amount of front office around it changes.

Keep your site

Put a member of staff at the desk you already own.

We install the front office into the website you have, connect the diary, and define what it may and may not say.

Rebuild the front

Rebuild the front of the business around the desk.

When the current site cannot support the experience, we redesign the public front office with the desk at its center.

Questions from real buyers

Frequently asked questions

Does an AI receptionist have to say it is AI?
Increasingly, yes by law. Always, in our view, by decency. Every living front office opens with the whole truth before anyone asks: it tells you what it is and who is reading. The AI label sits on the assistant's face, on screen, permanently.
What is the difference between an AI receptionist and a living front office?
An AI receptionist is a chat widget. A living front office is a member of staff on the owner's own website, working with the judgement and accountability a good employee should have, to rules the owner sets. It tells you what it is, keeps every conversation warm until it is finished, still works when systems go down, and asks before it tells. And because it is living, it adapts to any business and any service, exactly as far as its owner directs.
Will it quote prices or diagnose?
That is entirely your call, because the desk runs on your rules. Its careful default is never to invent a diagnosis or a price on its own authority, because a number you never approved is a number somebody has to walk back. But living means adaptable. Hand it your price framework and it estimates. Give it your service rules and it advises. Whatever your business is, and whatever you authorise, that is what it does. The only limit is the one you set.
What happens after hours?
Every conversation ends with a next step, and wherever possible that next step is booked. If the business owner does not respond, the assistant chases the owner. If that fails, it comes back to you and tells you the truth about where things stand. Communication ends when you end it, not when we get busy.
Does it work with the website I already have?
We install the front office into the website you have, connect the diary, and define what it may and may not say. When the current site cannot support the experience, we rebuild the front of the business around the desk.
Can you build the whole website as well, or just the desk?
Both, and you choose the door. Most owners start with the desk installed on the website they already have, working within days. When you want more, we rebuild the whole front of the business around it: design, pages, and the desk at the centre, one system. Same member of staff either way; the only difference is how much of the room we build around them.
What happens if the AI fails?
If the intelligence behind the door goes offline, the door still opens and your message still reaches a human. A degraded front office is still a front office. It is never an empty page.

Price honesty

Simon talks price after he has understood your business.

Talk to the desk

or email simon@livingfrontoffice.com

No sequence. No obligation. Simon reads it himself.