Roofing / after the storm
Your roofing websiteat nine on a Saturday.Somebody's home.
The stain is spreading across the ceiling and the homeowner is on your site right now. On most roofing websites they find a form. On this one they find Sam.
A showroom. Sam is real. Roofing Solutions is not.
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Read this first
A showroom. Sam is real. Roofing Solutions is not.
Sam works here exactly as he would on your site. He asks what the roof is doing, takes an address and works toward booking the inspection. Roofing Solutions is made up, so nothing is booked, nobody comes out and photos can't be sent. Give him a made-up address and be as awkward as your worst customer. Came from Simon's letter? Sam already knows which company you're from. On your own site, we connect and test your inquiry inbox and calendar before launch.
Where did the roof first ask for attention?
Press one and Sam answers it, live, in the desk above. Every answer ends in a next step, never a verdict.
The journey we configure with you
From a visitor question to an agreed next step.
- 01Homeowner arrives9:04pm, Saturday
- 02Sam asks what the roof is doingnever a verdict, never a price
- 03Describe the problemtext conversation in this showroom
- 04Agree the next stepno real inspection booked here
- 05Choose who receives enquiriesconfigured and tested for your business
- 06Agree the follow-upowner, response time and backup
What it will never do
Every desk works to the same published standard.
Five rules, written down, the same on every site. A member of staff with the limits and accountability a good employee should have.
Read the published standard- tells you what it is and who is reading
- never prices, diagnoses, or promises on its own authority
- keeps every conversation warm until it is finished
- still works when the system behind it is down
- asks before it tells
Your roofing website next
Sam could be on your site by this time next week, wearing your name.
Talk to Samor Book thirty minutes with Simon, or email simon@livingfrontoffice.com
No sequence. No obligation. Simon reads it himself.